Return & Refund Policy

Due to the custom nature of our business, all sales are final, and no returns or exchanges are accepted.

Prestige Custom Creations produces personalized, engraved, embroidered, screen-printed and made-to-order products. Customers are responsible for carefully reviewing all order details, including names, dates, wording, spelling, sizes, colors, photographs, artwork and other personalization information before submitting or approving an order.

Damaged, Defective or Incorrect Orders

Although we do not accept returns or exchanges, if an item arrives damaged, has a manufacturing defect, or was produced incorrectly due to an error by Prestige Custom Creations, please contact us as soon as possible. Include your order number and photographs showing the issue when available.

We will review the issue and determine the appropriate resolution. This may include repairing or replacing the item when warranted.

Order Changes & Cancellations

Because many orders are customized specifically for the customer, changes or cancellations may not be possible once design work, material preparation, engraving, printing, embroidery or other production has begun. Contact us as soon as possible if you need to request a change before production begins.

Questions About an Order

If you have a question or concern about your order, contact Prestige Custom Creations at mike@pcclazer.com or use our contact form.